Measures against COVID-19

Currently

Although COVID-19 is currently seemingly under control and we are living in a more normalized situation, we want to remind you that we remain attentive to any possible changes or updates in the health situation. All the instructions and preventive measures explained in the previous sections were applicable during the most critical phases of the pandemic, when restrictions and safety protocols were necessary to protect our team and clients.

Today, in this new stage, we remain committed to safety and hygiene in our processes, maintaining high standards and preparing to quickly adapt to any new recommendations issued by health authorities.

We recommend that you visit this page periodically to stay up to date with any news or adjustments we may implement in response to changes in the health situation.

Thank you for your cooperation and lots of encouragement to everyone.

During the pandemic

Since the official declaration by the World Health Organization (WHO) of the coronavirus outbreak on March 11, governments around the world took immediate measures to slow the spread of the virus.

Faced with this situation, we chose to lend a hand to our amazing healthcare staff. We must be eternally grateful to them for the extra effort they made during the crisis, and which they continue to make in their daily work. That is why, from the beginning of the state of emergency, we supported them with our dishes and desserts. Thanks to Food4heroes, Hogar Sí and Social Fooding for helping us make it possible. #heroesinwhite #fuckcoronavirus

In addition, and with the aim of protecting the entire ApetEat community (clients, suppliers and staff) and thus ensuring peace of mind for everyone, we established a series of hygiene and safety measures detailed below.
We recommend that you keep checking this page to stay up to date with any possible updates.

• Only those workers necessary to service the current demand come to the office, with the intention of minimising contact between people. The rest of the ApetEat team works at home.
• Those workers who come to the office do so by private car, or by walking, avoiding public transport to minimise people-to-people contact.
• Those working in the office to provide service to our clients will report the presence of any type of symptom and/or contact with any person who may have such symptoms.
• Persons showing symptoms or in contact with a person showing symptoms will be sent home for mandatory quarantine as stipulated by the authorities.
• In this regard, any worker who has been in contact with another worker with symptoms will also be sent home as a precautionary measure to undergo quarantine.
• All workers in the office preparing orders for our customers maintain the one-metre safety distance recommended by the authorities.
• All employees in the office preparing orders for our customers constantly disinfect their hands with antiseptic gel. In addition, the use of approved gloves and masks is mandatory.
• ApetEat's facilities are constantly disinfected with special products for the surfaces on which we work.
• Delivery drivers who deliver orders to our customers are not allowed to enter ApetEat's premises, and all workers in the office preparing orders for our customers wear gloves and safety masks.
• Delivery drivers who deliver orders to our customers disinfect their hands with antiseptic gel provided to them outside the office before handling/organising their orders and then wear disposable gloves for order handling and delivery.
• When the delivery is made, our delivery drivers will place the order on the floor to avoid any contact with our customers, in addition to complying with the safety distance of 1.5 metres.
• Our customers are requested to pay online whenever possible.
• Cash will not be accepted but restaurant tickets will be accepted at the request of our customers. In this regard, it is requested that tickets are placed on the floor or in a container to ensure security measures.